What’s in a name?

QEI Imports is a trading division of Quammie Enterprises Inc, a company founded by Nina Quammie.

Not only are QEI the initials of the company, but also the abbreviation for the latin phrase “quod erat inveniendum”, which translates to "which was to be found out". This phrase embodies what QEI Imports is all about – seeking out new and exciting products to bring to the Canadian retail market.

Our mission is to source and import international premium products that will appeal to the discerning, health-conscious consumer. Integrity and value creation are at the centre of everything we do.

Join us today on this voyage of discovery. QEI Imports…the journey starts here.

Got a healthy product to launch in Canada? Let QEI Imports help.

We can ensure that your packaging and marketing materials are fully compliant with regional and national regulatory requirements as well as assisting with your importing, handling and paperwork needs.

Whether a customer or supplier, our strategically-located warehousing partners are fully equipped to provide regional food grade warehousing and national direct-to-store delivery that keeps your products at their best.

Welcome to our online store! QEI IMPORTS and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. 

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices. 

ELECTRONIC COMMUNICATIONS

When you visit QEI IMPORTS or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of QEI IMPORTS or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of QEI IMPORTS, with copyright authorship for this collection by QEI IMPORTS, and protected by international copyright laws. 

TRADE MARKS

QEI IMPORTS’ trademarks and trade dress may not be used in connection with any product or service that is not QEI IMPORTS’, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits QEI IMPORTS. All other trademarks not owned by QEI IMPORTS or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by QEI IMPORTS or its subsidiaries. 

LICENSE AND SITE ACCESS

QEI IMPORTS grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of QEI IMPORTS. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of QEI IMPORTS. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of QEI IMPORTS and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing QEI IMPORTS’ name or trademarks without the express written consent of QEI IMPORTS. Any unauthorized use terminates the permission or license granted by QEI IMPORTS. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of QEI IMPORTS so long as the link does not portray QEI IMPORTS, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any QEI IMPORTS logo or other proprietary graphic or trademark as part of the link without express written permission. 

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. QEI IMPORTS and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. 

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. QEI IMPORTS reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant QEI IMPORTS and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant QEI IMPORTS and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify QEI IMPORTS or its associates for all claims resulting from content you supply. QEI IMPORTS has the right but not the obligation to monitor and edit or remove any activity or content. QEI IMPORTS takes no responsibility and assumes no liability for any content posted by you or any third party. 

RISK OF LOSS

All items purchased from QEI IMPORTS are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier. 

PRODUCT DESCRIPTIONS

QEI IMPORTS and its associates attempt to be as accurate as possible. However, QEI IMPORTS does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by QEI IMPORTS itself is not as described, your sole remedy is to return it in unused condition. 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY QEI IMPORTS ON AN "AS IS" AND "AS AVAILABLE" BASIS. QEI IMPORTS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, QEI IMPORTS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. QEI IMPORTS DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM QEI IMPORTS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. QEI IMPORTS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. 

APPLICABLE LAW

By visiting QEI IMPORTS, you agree that the laws of the province of Alberta, Canada, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and QEI IMPORTS or its associates. 

DISPUTES

Any dispute relating in any way to your visit to QEI IMPORTS or to products you purchase through QEI IMPORTS shall be submitted to confidential arbitration in Alberta, Canada, except that, to the extent you have in any manner violated or threatened to violate QEI IMPORTS’ intellectual property rights, QEI IMPORTS may seek injunctive or other appropriate relief in any provincial or federal court in the province of Alberta, Canada, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the Canadian Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. 

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policies, posted on this site. These policies also govern your visit to QEI IMPORTS. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. 

QUESTIONS:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by emailing us here

This document was last updated on 14 April 2014.

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QEI Imports

Personal Information Protection Policy

QEI Imports is committed to safeguarding the personal information entrusted to us by our clients. We manage your personal information in accordance with Alberta’s Personal Information Protection Act and other applicable laws. This policy outlines the principles and practices we follow in protecting your personal information.

This policy applies to QEI Imports and its subsidiaries (if any).  The policy also applies to any person providing services on our behalf.

A copy of this policy is provided to any client on request.

What is personal information?

Personal information means information about an identifiable individual. This includes an individual’s name, home address and phone number, age, sex, marital or family status, an identifying number, financial information, educational history, etc.

What personal information do we collect?

We collect only the personal information that we need for the purposes of providing services to our clients, including personal information needed to:

-       open and manage an account 
-       deliver requested products and services 
-       enrol a client in a program 
-       send out membership information 
-       provide warranties for products and services 
-       contact clients about appointments 
-       follow up with clients to determine satisfaction with products and services 
-       notify clients of upcoming events of interest 
-       administer our loyalty program 
-       grant credit 
-       meet regulatory requirements

We normally collect client information directly from our clients. We may collect your information from other persons with your consent or as authorized by law.

We inform our clients, before or at the time of collecting personal information, of the purposes for which we are collecting the information. However, we don’t provide this notification when a client volunteers information for an obvious purpose (for example, producing a credit card for an in-store purchase when the information will be used only to process the payment).

Use of Service Providers outside Canada

From time to time we will use service providers based outside of Canada to provide services to our customers. These service providers may collect, use or disclose your personal information for the following purposes:

- open and manage an account with them
- accepting payment for products and services
- enrol clients on our mailing list 
- administer our loyalty program
- notify clients of upcoming events of interest

Consent

We ask for consent to collect, use or disclose client personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.

We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask clients to provide their consent orally (in person, by telephone), in writing (by signing a consent form, by checking a box on a form), or electronically (by clicking a button).

In cases that do not involve sensitive personal information, we may rely on “opt-out” consent. For example, we may disclose your contact information to other organizations that we believe may be of interest to you, unless you request that we do not disclose your information. You can do this by checking the appropriate box on our application form or by telephoning our local number.

A client may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfil our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information.

We may collect, use or disclose client personal information without consent only as authorized by law. For example, we may not request consent when the collection, use or disclosure is reasonable for an investigation or legal proceeding, to collect a debt owed to our organization, in an emergency that threatens life, health or safety, or when the personal information is from a public telephone directory.

How do we use and disclose personal information?

We use and disclose client personal information only for the purposes for which the information was collected, except as authorized by law. For example, we may use client contact information to deliver goods. The law also allows us to use that contact information for the purpose of collecting a debt owed to our organization, should that be necessary.

If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent.

How do we safeguard personal information?

We make every reasonable effort to ensure that client information is accurate and complete. We rely on our clients to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible.

In some cases we may ask for a written request for correction.

We protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.

We will notify the Office of the Information and Privacy Commissioner of Alberta, without delay, of a security breach affecting personal information if it creates a real risk of significant harm to individuals.

We retain client personal information only as long as is reasonable to fulfil the purposes for which the information was collected or for legal or business purposes.

We render client personal information non-identifying, or destroy records containing personal information once the information is no longer needed.

We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.

Access to records containing personal information

Clients of QEI Imports have a right of access to their own personal information in a record that is in our custody or under our control, subject to some exceptions. For example, organizations are required under the Personal Information Protection Act to refuse to provide access to information that would reveal personal information about another individual. Organizations are authorized under the Act to refuse access to personal information if disclosure would reveal confidential business information. Access may also be refused if the information is privileged or contained in mediation records.

If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions to access apply, we may withhold that information and provide you with the remainder of the record.

You may make a request for access to your personal information by writing to the PIPA Compliance Officer of QEI Imports. You must provide sufficient information in your request to allow us to identify the information you are seeking.

You may also request information about our use of your personal information and any disclosure of that information to persons outside our organization. 

You may also request a correction of an error or omission in your personal information.

We will respond to your request within 45 calendar days, unless an extension is granted. We may charge a reasonable fee to provide information, but not to make a correction. We will advise you of any fees that may apply before beginning to process your request.

Questions and complaints

If you have a question or concern about any collection, use or disclosure of personal information by QEI Imports, or about a request for access to your own personal information, please write to the PIPA Compliance officer in the first instance at:

PIPA Compliance Officer 
QEI Imports 
200, 1212 - 9 Avenue SE 
Calgary, AB, T2G 0T1

If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner of Alberta:

Office of the Information and Privacy Commissioner of Alberta 
Suite 2460, 801 - 6 Avenue, SW 
Calgary, Alberta T2P 3W2 
Phone: 403-297-2728                          Toll Free: 1-888-878-4044 
E-mail: generalinfo@oipc.ab.ca              Website: www.oipc.ab.ca

This document was last updated on 17 March 2014.

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All prices and rates are in Canadian dollars and are subject to change at any time.

Payments made through our online gateway are currently made through Paypal or Helcim. At checkout, if choosing to pay by Paypal or credit card, you will be directed to an external checkout page. All sensitive information is transmitted via a 128 bit encrypted, secure SSL protocol.

Orders of in-stock products will be processed and dispatched within 2 business days. Unless otherwise requested at the time of order, products will be shipped via ground shipping with Canada Post or Purolator from our Calgary, Alberta warehouses.

Delivery times will vary depending on province. Please allow 4 - 10 business days for delivery to most regions in Canada.

Note: Please keep in mind that there is no order processing, customer service or deliveries on weekends or holidays.

Shipping charges are non-refundable. Sorry, orders cannot be picked up at our warehouses. All orders must be shipped.

At this time we will only ship within Canada.

Shipping costs are based on major centers across Canada. If you live in a rural area, a surcharge may apply per package. We will contact you if this is the case.

All rates are subject to change without notice.

GST, HST, Provincial Sales Tax, Retail Sales Tax or the Quebec Sales Tax will be collected on all orders shipped in Canada as appropriate based on the shipping address of the order. 

There are no returns for opened non-defective product. This follows all manufacturer policies and therefore no exceptions can be made.

Before returning any defective item, it is necessary to email us at customerservices@qei-imports.com to request and obtain an Return Merchandise Authorization (RMA) request form. No returns of any type will be accepted without an RMA number.

We accept no responsibility for products returned without an RMA number.

For a product that is determined to be defective within 15 days from date of purchase, Return instructions and if applicable, replacement product will be issued by us. After 15 days from purchase date all product is covered by the manufacturers warranty policy, where applicable. We reserve the right to instruct the customer to contact the manufacturer directly to obtain a case number verifying the item is in fact defective.

All non-defective, unopened returns are subject to a 20%, $30.00 minimum, restocking fee, whichever is greater. All returns are subject to the conditions outlined in the RMA Notification email. Failure to comply with the conditions will result in the refusal of the return at the customer's expense. Shipping charges are extra, and the responsibility of the customer.

Credits may take up to 10 business days to be processed after receipt of the returned merchandise. A credit will not begin processing until we have received the returned product. Items found to be non-defective, will be returned to the client at their expense.